Mar 5: Tech major Tata Consultancy Services (TCS) on Monday said that it has been named number one for customer satisfaction in the region’s largest independent report of IT service providers. According to the company, this is the fifth year in a row that TCS has achieved the highest level of customer satisfaction across the continent.
“With a satisfaction score of 80%in 2017, TCS occupied first place again in customer satisfaction rankings across Europe. The company topped the rankings in Germany (80%), Belux (80%), Netherlands (80%), Switzerland (83%), and the Nordics (82%), while also leading the way for the financial services and manufacturing sectors,” the company said in a statement.
Conducted across 13 European countries by Whitelane research in 2017, the study is based on the experiences of more than 1,600 business leaders, who oversee 5,000 IT services contracts with a combined annual total contract value of over 40 billion Euros, the company said.
Commenting on the development, Amit Bajaj, CEO Europe at TCS, said, “digital technologies such as cloud, artificial intelligence and automation are revolutionizing all aspects of the European business world, and the results of this year’s Whitelane study shows that they are more decisive than ever in driving business and IT performance. We’ve been working very closely with our customers to help them navigate this changing business landscape and become more agile, so we’re thrilled to be recognized as the industry leader in customer satisfaction in this year’s Whitelane study- a testament to the dedication we bring to our partnerships across Europe.”
TCS shares were trading at Rs 3,065.60, up 0.94% from the previous closing of Rs 3,037.10, on BSE at 12.19 pm today.