Jan 3: Servify, a company that is into transforming the after-sales service experience, has taken over iService, a service and repair startup for smartphones and portable devices based out of Bangalore.
The acquisition, effected in a cash and stock deal, has also made sure that the iService-branded service centers will be run independently and is not part of the acquisition.
iService, founded in 2013 with operations in Bengaluru and Delhi, offers gadget repairs and services for smartphones and laptops at customer homes and its four brick-and-mortar service centres. iService Founders Ankit Chowdhary and Pratheek Kumar along with the core tech and product teams will join Servify, post-acquisition formalities.
According to a report quoting Servify executives, iService had kept customers in focus, by solving problems in this unorganised industry. With them becoming part of Servify, the company expects to get good insight into the third-party service ecosystem; some of whom operated even better than the brand’s own authorised service ecosystem.
Servify uses its self-learning, unified technology platform to stitch together an otherwise unorganized after-sales experience ecosystem, helping brands deliver seamless customer experience. Servify is headquartered in Mumbai and has regional offices in the US, Canada, Europe and Dubai. iService had raised seed funding in 2017 led by Blume Ventures who is also an early backer of Servify.