May 16: Larsen & Toubro Infotech Ltd (LTI), a global technology consulting and digital solutions company, on Wednesday announced that it has ranked number one in the overall customer satisfaction, in the European IT outsourcing study conducted by Whitelane Research. The French study is part of Whitelane’s annual extensive IT outsourcing survey, according to the company.
“LTI is positioned well above the industry average on several Key performance indices such as service delivery, relationship, commercial, and transformation. Based on client ratings, LTI scored an impressive average of 80% satisfaction,” it said.
Commenting on the achievement, Sanjay Jalona, CEO and Managing Director, LTI, said, “France is an important market for us and our top rank in the customer satisfaction study by Whitelane reflects our investments and strong leadership team in the country. This acknowledgement strengthens our resolve to be the most customer-centric provider globally and to deliver superior services by leveraging our deep domain expertise and strong partnerships”.
LTI has offices across European region and in November 2017, the company announced the acquisition of Luxembourg based Syncordis Consulting alongwith its identified subsidiaries in UK, France and Luxembourg.