Nov 13: Digit Insuranceâ€”a new age insurance company which aims to â€œMake Insurance Simpleâ€ recently announced that they have crossed 1 million customers within 1st year of their business.
An important aspect of growth so far that helped Digit Insurance achieve this customer milestone has been the super-fast and easy claims settlement across all products. Digitâ€™s claim process is completely paperless:
100% of travel flight delay claims are automated and are settled via customersâ€™ smartphone. Digit is also the first company to launch Advance Cash facility. 85% people opt for advance cash during mobile claims.
Commenting on the achievement, Digitâ€™s Chairman, Kamesh Goyal said, â€œDigitâ€™s mission from the very beginning is constant â€˜Simplifying Insuranceâ€™. In order to achieve this, we have made the claims process completely digital so that its fast and provides seamless customer experience. Additionally, we have reduced the documentation process and de-jargonized the language so that itâ€™s easy to understand for our customers.â€
Talking about the companyâ€™s focus, Kamesh Goyal, Chairman, Digit Insurance said, â€œOur focus in the coming years would be on customer experience. In the coming quarter we will be launching video calls for better customer experience. Alongside, we will also be empowering our partners to do business real time by creating multiple-technology solutions.â€
Digit started its operations in Oct 2017 and have expanded their distribution through their direct channel partners including e-commerce giants like Amazon, Flipkart, Cleartrip and offline players like Tanishq from the house of Tata. They also have 1500 strategic partners including agents, brokers and dealers. They had been recently featured in the Linkedin Top 25 Startups India and featured in CB Insights top 250 fastest growing fintech companies globally 2018.